Before interacting with any new person or entity, please check that they are registered or approved with the regulatory authorities, such as the AMF (Autorité des Marchés Financiers) in France. The list of PSAN (Prestataires de Services sur Actifs Numériques) entities can be viewed here.
In general, you can visit this link to find out more about the risks involved and how to protect yourself against them. You'll also find a number of contacts to help you.
Crypto-assets are being democratized and now reach a wide audience. However, certain aspects of this technology remain little-known, and some fraudsters can abuse it to steal funds. It's important to remember that any investment involves risk, and that it's essential to understand the basics before taking the plunge. To help you learn more, there are many specialized articles and videos available online. Always check the information you find to make sure it's accurate.
If you have any doubts or questions, don't hesitate to contact us by ticket or at [email protected].
Am I the victim of a scam?
The first step is to ask yourself these questions:
- Are you being offered an investment with high returns?
- Are you dealing with someone who is offering you an investment that few people know about?
- Have you been approached by someone you don't know, recommended by a relative, contacted via a social network or after leaving your contact details on the Internet?
- Does the person you're interacting with sound attractive? Do you have regular contact with them?
- Does the person encourage you to make a quick payment? Are you in a hurry to complete any steps or procedures?
- Are you being asked to pay a large fee to start using a service or to receive your funds?
- If you've previously been the victim of a scam, has someone posing as a collection company contacted you?
If the majority of the answers to these questions are positive, or if you lack information, we invite you to be very vigilant and to contact us.
A few best practices
To help you avoid scams, we invite you to read the following recommendations:
- There is never any urgency when it comes to your money: urgency lowers your attention and mistakes can be made. The more pressure you're under, the more vigilant you need to be. Scammers play on this sense of urgency by calling you several times a day, sometimes even threatening penalties;
- An investment is strictly personal: for your own safety, never accept guidance by telephone or screen-sharing software;
- Do not respond to messages from strangers (SMS, e-mail, Whatsapp, Telegram, Facebook, Messenger, Instagram, TikTok, etc.): if an individual or entity contacts you claiming to have found funds intended for you, or presenting products with high returns, we invite you to be very vigilant. Fraudsters regularly use this pretext to charge you fees and services associated with the recovery of gains (processing fees, conversions, blockchain fees, commissions, etc.);
- Do not share your personal information with strangers: under no circumstances should your login or password be shared;
- Activate 2FA (2-factor authentication) on your account and mailbox: this is an effective way of preventing third parties from accessing and controlling your accounts;
- Search for reviews on the Internet: this can give you information about a service and verify its legitimacy before using it;
- Check the legitimacy of the person contacting you: to gain your trust, scammers sometimes assume the guise of well-known entities such as the AMF, exchange platforms like Paymium, your bank or other authorities such as law enforcement agencies (Police, FBI, Interpol, etc.). If in doubt, you can contact the entity concerned directly via its website or official telephone number;
- Always check the sender of your e-mails, and never click on a suspicious link: some scammers double, modify or delete certain letters to pass themselves off as legitimate organizations: Ex: Paymiium or paymium.cc
- Remain vigilant about comments or help given on forums: we invite you to stop all contact if some people ask you for confidential information or ask you to carry out operations against your interest;
- Ask as many questions as you need to: if the person remains vague or simply reassures you without answering ("We're professionals", "Don't worry", "This is the procedure", etc.), please be very vigilant.
With you every day
Since 2011, Paymium has been supporting you and ensuring the security of your funds on the platform. If you encounter a situation similar to those listed above, you can contact us at any time by ticket or at [email protected]. Our teams will support you and can provide assistance or information if you have any doubts.
